Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services provided by 3DMA Ltd.

1. Monthly subscriptions

Ongoing services such as SEO, ads management, content, hosting and care plans are billed monthly in advance through your client panel.

• You can cancel anytime from your client panel or by emailing contact@3dma.co.
• Cancellation takes effect at the end of the current billing period. You keep full access and service until then.
• We do not issue partial refunds for the remaining days of a billing period that has already started.

2. One-time projects

Projects such as website design, e-commerce builds, apps, branding and video are quoted with a fixed price and milestones.

• A deposit is due before work starts, as stated in your proposal.
• If you cancel before work starts, the deposit is refunded in full.
• If you cancel after work has started, you pay for completed milestones and work in progress; any prepaid amount beyond that is refunded.

3. Advertising budgets

Media budgets paid for advertising on Google, Meta, AI platforms, programmatic networks or our own platforms are passed on to deliver your campaigns. Budget that has already been spent cannot be refunded. Unspent prepaid budget is refunded on request when a campaign ends, minus any payment processing fees.

4. Satisfaction and service issues

If something is not right, tell us. We will work with you to fix it first. Where we fail to deliver an agreed deliverable, we will credit or refund the affected part of the fee.

5. How refunds are paid

Approved refunds are paid to the original payment method within 10 business days. Your bank may take additional time to show the credit.

6. Your statutory rights

This policy does not affect any rights you have under applicable consumer protection law in the European Union or your country of residence.

Questions about this policy? Contact us at contact@3dma.co or write to 3DMA Ltd., Aristotelous 6, Kavala 65302, Greece.